What is QR code and how does it work?
Ans: QR is a virtual POS (Point of Sales) that process card transaction when the Code is scanned by the phone using Citytouch Application. This is an alternative to the physical POS. CBL’s QR is named as CityPay. Example below:
What is interoperable QR?
Ans: Interoperable QR is the single QR code being able to be used by other banking applications to make QR payments. Example: Our CBL issued QR code placed at merchant X is interoperable, hence that QR code can be scanned by EBL’s Skybanking app and can make QR payments using Skybanking app.
Can customer add other bank’s cards to Citytouch to make QR payments?
Ans: No. To make QR payments using Citytouch, CM can only add CBL issues cards on Citytouch.
Who can make QR payments and which cards are eligible?
Ans: Any customer enrolled in Citytouch and has Amex, VISA or Mastercard issued cards tagged in Citytouch can make QR payments.
Can customer use Citytouch’s QR payment (CityPay) to make QR transactions on other bank’s issued QR codes?
Ans: If the other bank’s QR code is interoperable, yes customers can make QR transactions on those codes too using Citytouch.
Can customer make QR transactions abroad using CityPay?
Ans: Yes. If QR code is interoperable, customer’s card is dual currency and all necessary steps are taken for foreign payments like endorsement on Travel Quota, foreign transactions being enabled, available limit in dollar portion etc.
QR Campaign Offer
What is the campaign reward?
Ans: The campaign offers City Bank issued all American Express Consumer Credit and CityMaxx Account Cardmembers to earn 25% cashback while paying through CBL QR code.
Which cards are eligible for cashback?
Ans: All Amex consumer credit cards (Platinum, Gold, Greenblue, CityAlo, Agora Cobrand, Biman Cobrand & DU Cobrand) & CityMaxx cards, excluding FC/RFCD/ERQ cards.
What is the campaign period?
Ans: The campaign period will be from 10 November till 9 December 2020.
What are the QR cashback eligible merchants?
Ans: Cardmembers can enjoy cashback when paying through City Bank issued QR codes. QR merchant list can be found here: http://cbl.fyi/CityPay
What are the transaction eligibility criteria to earn cashback?
Ans: Cardmember must pay minimum BDT 400 to earn cashback.
What is the cashback limit?
Ans: The below cashback limit will be applicable:
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Per Transaction Limit/Card
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BDT 100
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Campaign Limit/Card
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BDT 300
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Will multiple cards of a single cardmember be eligible for cashback?
Ans: Yes. Each card of single cardmember will be considered as a single entity and will be eligible for up to BDT 300 cashback.
When will cardmember get the cashback?
Ans: Cardmember will get the cashback on the following working day of transaction. However, any delay of cashback disbursement may cause due to the transaction settlement at merchant end.
How will cardmembers be notified on the cashback disbursement?
Ans: Cardmembers will receive SMS notification upon cashback disbursement. Monthly statement will also reflect the same.
What will happen to the earned cashback if any transaction done during the campaign period is reversed later?
Ans: Cashback earned for that corresponding transaction will be reversed accordingly after the campaign period.
*Other terms and conditions apply.
Note: City Bank reserves the right to modify the campaign modality as well as terms & conditions anytime without prior notice.
