Q1: What is Fund Transfer from Citytouch to CASA & MFS Wallet?

A: Fund Transfer is a facility that allows City Bank Credit Cardmembers to transfer their unutilized funds from their eligible credit card through Citytouch to a CASA account or an MFS wallet.

Q2: What is the offer under this campaign?

A: Eligible City Bank American Express and Visa Credit Cardmembers can enjoy a 50% discount on the processing fee for fund transfers from Citytouch to CASA accounts and MFS wallets. The processing fee has been reduced from 2% to 1% during the campaign period.

Q3: Who is eligible for this offer?

A: All City Bank American Express and Visa Credit Cardmembers are eligible, except FC, RFCD, ERQ, City Bank American Express Corporate and City Islamic American Express Cardmembers.

Q4: Which transactions are eligible for the discounted processing fee?

A: The offer is applicable only to fund transfers made from eligible credit cards through Citytouch to CASA accounts and MFS wallets.

Q5: How much processing fee will be charged during the campaign period?

A: Cardmembers will be charged 1% (+VAT) of the transferred amount or BDT 100 (+VAT), whichever is higher as processing fee.

Q6: How can a Cardmember avail this offer?

A: Simply log in to Citytouch and transfer funds from your eligible credit card to a CASA account or MFS wallet during the campaign period. The discounted processing fee will be applied automatically.

Q7: What is the campaign duration?

A: The campaign is valid till 04 September 2026.

Q8: Will Cardmembers earn Reward Points on fund transfer transactions?

A: No Reward Points will not be applicable on fund transfer transactions.

Q9: How can I get further information regarding this offer?

A: Please call City Bank's 24-hour Call Center at 16234 (for local calls) or (+88) 02 8331040 (for overseas calls) for any queries.

Q10: Does City Bank reserve the right to modify or withdraw this offer?

A: Yes. City Bank reserves the right to amend, modify, suspend or withdraw the offer at any time in accordance with its policies and applicable regulations.