FACTSHEET & FAQ OF ADD MONEY WEEKLY FEST DEC’24

BACKGROUND

bKash is going to run an instant cashback, MR coupon & discount coupon campaign to increase transaction count in a specific week. The campaign modality has been designed as follows:

ADD MONEY WEEKLY FEST DEC’24 (SUNDAY)
Campaign Duration	December 15th 00:00hrs - 23:59:59 hrs December 22nd 00:00hrs - 23:59:59 hrs
CAMPAIGN MODALITY	Customer to get TK 30 instant cashback for Add Money of TK 3,500.
Conditions	Applicable cashback/transaction: TK 30 Exact add money amount to be eligible for cashback: TK 3,500 Applicable for Card to bKash only Destination wallet to receive the cashback Limit: One customer will enjoy the cashback once during the campaign period. Maximum Cashback Amount: TK 30
CHANNEL	App

ADD MONEY WEEKLY FEST DEC’24 (MONDAY)
Campaign Duration	December 16th 00:00hrs - 23:59:59 hrs December 23rd 00:00hrs - 23:59:59 hrs
CAMPAIGN MODALITY	Customer to get TK 100 Mobile Recharge coupon for Add Money of exactly TK 5,500 during the campaign period.
Conditions	Customer will need to do add money of exact amount BDT 5,500 to be eligible for coupon. Applicable for Card to bKash only Destination wallet to receive the coupon Eligible customers will receive the coupon instantly After receiving the coupon, customer will be able to redeem the coupon by making a mobile recharge transaction Limit: One customer will enjoy the discount coupon once. MOV to redeem the campaign is BDT 300 Maximum Coupon Amount: TK 100 Coupon Validity Duration: 5 days after receiving the coupon
CHANNEL	App

ADD MONEY WEEKLY FEST DEC’24 (TUESDAY)
Campaign Duration	December 17th 00:00hrs - 23:59:59 hrs December 24th 00:00hrs - 23:59:59 hrs
CAMPAIGN MODALITY	Customer to get TK 50 Cashback and TK 100 discount coupon on Add Money of exactly TK 7,500 during the campaign period.
Conditions	Customer will need to do add money of exact amount BDT 7,500 to be eligible for coupon. Applicable for Card to bKash only Destination wallet to receive the cashback & coupon Eligible customers will receive the cashback instantly. Eligible customers will receive the coupon instantly. After receiving the coupon, customer will be able to redeem the coupon at any outlets of this campaign participating merchants Limit: One customer will enjoy the cashback & discount coupon once. MOV to redeem the campaign is BDT 500 Maximum Cashback Amount: TK 50 Maximum Coupon Amount: TK 100 Coupon Validity Duration: 7 days after receiving the coupon
CHANNEL	App

Frequently Asked Questions

01. What is the duration of this campaign offer?

Add Money Weekly Fest Dec’24 (Sunday) - December 15th00:00hrs - 23:59:59 hrs, December 22nd 00:00hrs - 23:59:59 hrs
Add Money Weekly Fest Dec’24 (Monday) - December 16th00:00hrs - 23:59:59 hrs, December 23rd 00:00hrs - 23:59:59 hrs
Add Money Weekly Fest Dec’24 (Tuesday) - December 17th 00:00hrs - 23:59:59 hrs, December 24th 00:00hrs - 23:59:59 hrs

02. What is the offer?

BDT 30 Cashback for Add Money (Card to bKash) of BDT 3,500 on Sunday , BDT 100 MR Coupon for Add Money (Card to bKash) of BDT 5,500 on Monday, BDT 50 Cashback and BDT 100 Discount Coupon for Add Money (Card to bKash) of BDT 7,500 on Tuesday .

03. What is the maximum cashback amount?

ADD MONEY WEEKLY FEST Dec’24 (SUNDAY): BDT 30.
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY): BDT 50

04. What is the maximum Coupon amount?

ADD MONEY WEEKLY FEST Dec’24 (MONDAY): BDT 100.
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY): BDT 100.

05. How many times I can enjoy the offer during the campaign period?

For Cashback once (Card to bKash Only)
For Coupon once (Card to bKash Only)

06. Will receive the cashback/coupon on any Add money amount?

ADD MONEY WEEKLY FEST Dec’24 (SUNDAY): Add money of BDT 3,500 (Card to bKash Only)
ADD MONEY WEEKLY FEST Dec’24 (MONDAY): Add money of BDT 5,500 (Card to bKash Only)
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY): Add money of BDT 7,500 (Card to bKash Only)

07. After performing Add Money, when will I receive the cashback?

You will receive the cashback instantly.

08. After performing the Add Money, when will I receive the coupon?

You will receive the coupon instantly.

09. I have received the coupon from bKash, how long is the validity?

ADD MONEY WEEKLY FEST Dec’24 (MONDAY): Validity of the coupon is 5 days from the day of issuing
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY): Validity of the coupon is 7 days from the day of issuing

10. Will I be able to redeem the coupon on any purchase amount?

ADD MONEY WEEKLY FEST Dec’24 (MONDAY): To redeem the coupon you have to make a mobile recharge of BDT 300.
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY ): To redeem the coupon you have to purchase minimum BDT 500 worthy products or service.

11. Can I redeem some percentage of coupon amount in one transaction and redeem the rest amount of coupon in another transaction?

No, you cannot split the coupon discount amount. You have to redeem the whole amount coupon in one single transaction.

12. Can I redeem this Coupon from any bKash merchant outlet?

ADD MONEY WEEKLY FEST Dec’24 (MONDAY): You can redeem the coupon by making a mobile recharge transaction
ADD MONEY WEEKLY FEST Dec’24 (TUESDAY): You can only redeem the coupon from selected participant merchants of this campaign.

13. In which channel can I perform add money to get the cash back/coupon?

App only.

14. Does my account need to be in ‘Active Status’ to receive cash back/coupon?

In order to receive cash back/coupon, account status and incoming transaction of customer account must be active. If cash back/coupon disbursement fails due to customer account status issue, customer will not receive cash back/coupon for the campaign

15. Will I receive cash back/coupon if my add money is successful?

If your add money transaction is valid, bKash recognizes the transaction as authentic and incoming transaction of your account is active, you will receive cash back/coupon. However, bKash reserves the right to cancel cash back payout/coupon if the particular transaction and/or the your transaction behavior raises reasonable suspicion that you have abused the benefit of the campaign

16. Is there any chance that my cash back/coupon will be delayed? If yes, what should I do?

Most likely you will receive your cash back instantly & coupon within 4 working days as per eligibility. There could be unanticipated cases where cash back/ coupon payment would be delayed due to unknown/unforeseen issues. If you do not receive your cash back/coupon, you can call 16247 or approach bKash centers, bKash Care, Facebook fan page, Web chat (Live chat service) as well as send e-mail to support@bkash.com to know details about it.