City Bank brings to you Smart IVR visual response system. This all-new IVR system will enable you to complete your banking activities through the IVR menu on your mobile screen conveniently and safely. You can perform these activities without the help of any customer service representative.
- Step 1: Dial 16234 (from local) or +88028331040 (from abroad)
- Step 2: Select your preferred language (Bangla or English)
- Step 3: Press 2, for Smart IVR services
- Step 4: Mobile connection will be automatically disconnected. Click the link that is sent to your mobile through SMS
- Step 5: Enter your mobile number to login and enjoy the services
Available services through Smart IVR (SIVR):
1. PIN Generation & Card Activation
2. Account Services
3. Credit Card Services
4. Fund Transfer
5. Bill Payment
6. Cheque Related Services
7. Foreign Exchange Rate
- Step 1: Enter your card number.
- Step 2: Enter your telephone identification number.
- Step 3: Enter your card expiry date.
- Step 4: Enter your desired 4-digit Personal Identification Number (PIN) and confirm.
- Step 5: After successful PIN generation you will get a notification through SMS and e-mail.
Step 1: Enter your account or card number.
Step 2: Enter your Telephone Identification Number or Personal Identification Number of your card.
In account service you can avail the following services:
- Balance Enquiry (Available balance & un-cleared amount)
- Last 5 Transaction Enquiry
- Deposit Account Information
- DPS (Current Principle Amount and Maturity Date)
- FDR (Current Principle Amount and Maturity Date)
- Loan Account Information (Amount due, Outstanding amount, Last repayment date & amount, Next installment date & amount, Expiry date and Remaining installment)
- Personal Loan/Finance
- Auto Loan/Finance
- Home Loan/Finance
Step 1: Enter your credit card number.
Step 2: Enter your Telephone Identification Number or Personal Identification Number of your card.
In credit card service you will get following services:
- Credit Card Information (Credit card limit, Available limit, Current outstanding, Available endorsement value and MR point)
- Last 5 Transaction Enquiry
- Foreign Part Enable/Disable
- Enable
- Disable
- Statement Details
Step 1: Enter your account or card number.
Step 2: Enter your Telephone Identification Number or Personal Identification Number of your card.
In fund transfer you will get following services:
- City Bank Account
- Enter desired account number
- Confirm
- Enter amount
- Enter One Time Password
- System Confirmation
- Transfer to bKash
- Enter bKash wallet number
- Confirm
- Enter amount
- Enter One Time Password
- System Confirmation
Step 1: Enter your account or card number.
Step 2: Enter your Telephone Identification Number or Personal Identification Number of your card.
In bill payment you will get following services:
- City Bank Credit Card
- Other Bank Credit Card
- Utility bill payment
Step 1: Enter your account or card number.
Step 2: Enter your Telephone Identification Number or Personal Identification Number of your card.
In bill payment you will get following services:
Account Cheque:
- Cheque book Request
- 25 Pages (For savings Account)
- 50 Pages (For Current Account)
- 100 Pages (For Current Account)
- Cheque Status Enquiry
- Enter Cheque leaf number
- Cheque Stop
- Enter Cheque leaf number
- System will show the leaf number and execution charge
- Confirm
- System Confirmation
Card Cheque:
- Card Cheque Activation
- Enter first cheque leaf number
- Enter last cheque leaf number
- Confirm
- Chequebook Request
- Cheque Status Enquiry
- Enter Cheque leaf number
- Card Cheque Stop
- Enter Cheque leaf number
- System will show the leaf number and execution charge
- Confirm
- System Confirmation
You will get following services.
- Selling Rate (Dollar, Euro & Pound)
- Buying Rate (Dollar, Euro & Pound)
Q. What is IVR?
A:- Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent.
Q. Who is eligible for City Bank IVR services?
A:- Anyone can call at 16234 to get City bank IVR product services. To get account/credit card related services, caller should be City Bank registered customer.
Q. What is City Bank Call Center Magic Number?
A:- 16234 and +88028331040 (From abroad)
Q. How many services have incorporated in the upcoming IVR services?
A:- There are 66 services have been incorporated in the upcoming IVR service. Major services are given below-
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Q. What is TPIN? What will be the Call Center registration process?
A:- “TPIN” meaning “Telephone Identification Number”.
Registration Process:
- Call @ 16234 from registered phone number > Language selection > Select 1 for TPIN generation, PIN generation & Card activation, and Card Lost Report/Replacement/New Card Request > TPIN generation > Enter Account/Card Number > Call will transfer at Call Center CSE end for further process.
- Call Center CSE will greet and verify the caller by positive ID check (As per process). After successful verification, CSE will transfer the call to IVR TPIN generation menu.
- TPIN Generation menu – System will ask to enter 4 digit TPIN as per customer choice.
- After successful TPIN generation customer will get a notification SMS and e-mail at his/her registered Mobile number and email address.
Q. Is it mandatory to generate TPIN to get IVR & SIVR services?
A. NO, it’s not mandatory.
Q. What kind of bill we can pay through IVR & SIVR?
A:- Only following bill can be payment through IVR & SIVR
Credit Card bill - City Bank and Other Bank (NPSB enlisted) credit card
Utility bill - DESCO (Postpaid) & WASA
Internet bill - Curnival
Insurance - Metlife
Tuition fee - NSU (North South University)
Q. What is the minimum & maximum transaction amount in a day?
A:-
| SL | Transaction Type | Transaction Count/day | Minimum Amount/day | Maximum Amount/day |
|---|---|---|---|---|
| 1 | Fund Transfer | 10 | BDT 1 | BDT 50,000 |
| 2 | CBL Account to Single bKash Account | 5 | BDT 50 | BDT 30,000 |
| 3 | CBL Account to any bKash Account | 10 | BDT 50 | BDT 50,000 |
| 4 | City Credit Card Payment | N/A | Any Amount | Up to available Balance for both BDT & USD Part |
| 5 | Other Bank Credit Card Bill Payment | 5 | BDT 500 | BDT 50,000 |
| 6 | Utility Bill Payments | 5 | BDT 50 | BDT 50,000 |
Q. What is Smart IVR Service?
A:- Smart IVR is a support platform that guides inbound callers to a web-based support experience, as well as personalizing the support journey for customers to avoid the call queue. This technology seamlessly connects customers to self-service options which can meet their banking related query at first contact.
Q. Who is eligible to get City Bank Smart IVR Link?
A:- All the registered/unregistered customers can get the City Bank Smart IVR Link. But unregistered customer can get the list of service & foreign exchange rate only. And all registered/unregistered customers need to call at 16234 from mobile number (local) for getting SIVR link.
Q. Who is eligible for City Bank Smart IVR services?
A:- City Bank Retail & Credit Card members are eligible to get City Bank Smart IVR services through his/her registered mobile number.
Q. How to get City Bank Smart IVR link?
A:- Step 1: Call to 16234 and after language selection, need to select “2” for Smart IVR services.
Step 2: After select “2” for Smart IVR services, IVR will sent a short SIVR link to the customers calling number (Only mobile number).
Step 3: Now customer can view the smart IVR service main menu without any authentication.
Q. Is City Bank Smart IVR link secure?
A:- Yes, banking through web-based support is safe moreover this link will generate dynamically with single session accessibility, because customer needs to call from registered contact number and in every validation steps the customer will need to input their Telephone Identification Number/ Personal Identification Number along with Account Number/Card Number. And for any transaction execution customer will need to authenticate the transaction through One Time Password (OTP).
Q. Is there any subscription fee applicable for using City Bank Smart IVR services?
A:- No, there is no subscription fee for availing banking services through City Bank Smart IVR.
Q. How to check Account related services through City Bank Smart IVR?
A:- Customer need to input his/her account number and validate with TIN/PIN (telephone identification number/ personal identification number). After successful validation, system will appear following services
- Balance Query
- Transaction Enquiry
- Deposit account information
- Loan/Finance account information
Q. How to check Credit Card related services through City Bank Smart IVR?
A:- Customer need to input his/her account number and authenticated with telephone identification number/ personal identification number. After successful validation, system will appear following services
- Credit Card Information
- Transaction Enquiry
- Foreign part enable/disable
- Statement Details
Q. What are the accounts considerable for City Bank Smart IVR services?
A:- Following Accounts are considerable for City Bank Smart IVR services;
- Single Titled Account – Singly Operated
- Joint Titled Account - Signature mode either or survivor
- Current Account (in the name of institution - Proprietorship/ singly operated)
Q. What are the services offering through City Bank Smart IVR?
A:- Following services are included in City Bank Smart IVR-
- PIN generation and card activation
- Account Services
- Credit Card services
- Fund Transfer
- Bill Payment
- Cheque Related Service
- Foreign Exchange Rate
Q. Which debit card base will get service through City Bank Smart IVR?
A:- All types of debit card member will be able to get service through City Bank Smart IVR
Q. Which credit card base will get service through City Bank Smart IVR?
A:- All consumer credit card base will be able to access City Bank Smart IVR. However, CMs with following credit card status will not be able to get information by choosing different menu although they will be able to subscribe.
- Restricted
- Compromised
- Closed
Q. Is City Bank Smart IVR service accessible for both Primary & Supple CM?
A: - Primary CM can check his/her card information along with supple if similar contact number tagged with both cards. However, Supplementary CM can access services through City Bank Smart IVR separately if different contact number has been tagged with his/her card.