At City Bank, we help you find a solution and care passionately about creating enjoyable banking experiences. That’s why we have developed a state-of-the-art Call Center with specially trained team of friendly staff to answer all your calls.
Call 16234 from Local Numbers & +88028331040 from Overseas
Account Services
- Call Center Registration
- Account Statement Request
- Account Certificate Request
- Account Status Query
- Transaction Details
- Cheque Book Request
- Chqeue leaf Stop Request
Debit Card Services
- New Debit Card Request
- Card Activation
- PIN Generation/RegenerationRequest
- Card Lost report/Replacement Request
Credit Card Services
- Card Activation
- PIN Generation/Regeneration Request
- Card Cheque Book Request
- Card Cheque Activation
- Card Lost report/Replacement Request
- Credit Card outstanding balance & available balance query
- Credit Card Transaction Query
- E-Statement Request
- Credit Limit Re-arrangement Request
- Limit Transfer Request
- MR point redemption request
- Foreign Part Enable/Disable Request
- E-Commerce Request
Citytouch Services
- Citytouch Registration
- Citytouch Service Queries
- Citytouch OTP Unlock
- Citytouch Password Reset
General Banking Information
- Exchange Rate Info
- Locker Service Query
- Banking Hour Queries
- Retail Banking Product Information
- Islami Banking Product Information
- Agent Banking Information
- SME Banking Product Information
- Appointment for City Gem Membership, Loan & Account
- Request for POS Machine
Other Queries
- Student File Info Query
- SMS Alert Related Info & Services
- Captured ATM Card/Money Refund Query
- Branch/ATM location Query