Call Center

At City Bank, we help you find a solution and care passionately about creating enjoyable banking experiences. That’s why we have developed a state-of-the-art Call Center with specially trained team of friendly staff to answer all your calls.

Call 16234 from Local Numbers & +88028331040 from Overseas

Account Services
  • Call Center Registration
  • Account Statement Request
  • Account Certificate Request
  • Account Status Query
  • Transaction Details
  • Cheque Book Request
  • Chqeue leaf Stop Request
Debit Card Services
  • New Debit Card Request
  • Card Activation
  • PIN Generation/RegenerationRequest
  • Card Lost report/Replacement Request
Credit Card Services
  • Card Activation
  • PIN Generation/Regeneration Request
  • Card Cheque Book Request
  • Card Cheque Activation
  • Card Lost report/Replacement Request
  • Credit Card outstanding balance & available balance query
  • Credit Card Transaction Query
  • E-Statement Request
  • Credit Limit Re-arrangement Request
  • Limit Transfer Request
  • MR point redemption request
  • Foreign Part Enable/Disable Request
  • E-Commerce Request
Citytouch Services
  • Citytouch Registration
  • Citytouch Service Queries
  • Citytouch OTP Unlock
  • Citytouch Password Reset
General Banking Information
  • Exchange Rate Info
  • Locker Service Query
  • Banking Hour Queries
  • Retail Banking Product Information
  • Islami Banking Product Information
  • Agent Banking Information
  • SME Banking Product Information
  • Appointment for City Gem Membership, Loan & Account
  • Request for POS Machine
Other Queries
  • Student File Info Query
  • SMS Alert Related Info & Services
  • Captured ATM Card/Money Refund Query
  • Branch/ATM location Query